COVID Update

We are experiencing staff shortages due to the increasing number of Omicron cases across the province. Appointments, responses to calls, messages and online booking requests are significantly delayed. We ask for your compassion at this time while we try to navigate through these new challenges. We apologize for the inconvenience this will cause.

Thank you for your patience, we are trying our best!

× Important Notice on COVID - 19

To protect patients and staff from COVID-19, we ask that all patients NOT come to True North Imaging who have:
1) traveled internationally within the last 14 days OR
2) have been in contact with an affected person within the last 14 days OR
3) have symptoms of

Please call Telehealth Ontario at 1-866-797-0000 or go to an assessment center if you develop symptoms.
If you require emergency diagnostic imaging, please go directly to your local emergency room.
Once the symptoms have resolved and/or at least 14 days have passed, an appointment for your diagnostic exam can be made.

Due to COVID-19, the Ministry of Health has stated that we must limit the number of people in all facilities. Therefore, ONLY Patients are permitted in the clinic. Exceptions are made for those who need support workers and the accompaniment of a minor. To ensure inclusiveness, we have adjusted our policies for obstetrical patients to allow for video chat and photos at the end of an exam.

Physician Survey

At True North Imaging, we’re always striving to provide the best possible imaging services for physicians and patients alike. That’s why your feedback is important to us. Not only do your comments help us with our continuous improvement efforts, they also ensure that we are in compliance with the CPSO IHF Clinical Practice Parameters & Facility Standards for Diagnostic Imaging. Please take a few moments to fill out this survey, so we can serve you even better.

    Please rate the following on a scale of 1 to 5:
    1: Does not meet Expectations / 5: Exceeds Expectations

    1. Appointment wait times are within reasonable limits
    2.Urgent and STAT cases can be accommodated as needed
    3. I receive routine reports back within an acceptable amount of time
    4. Reports are concise and comprehensive
    5. When necessary, I am able to consult with Radiologists
    6. STAT, urgent and verbal report requests are provided in a timely manner
    7. I am informed of any unsuspected or critical findings in an appropriate way.
    8.The requisition form is clear and easy to use

    From time to time, our Radiologists or staff may want to contact your office to discuss a patient's history, exam indications or share with you a critical or urgent finding. Could you please provide/confirm a direct phone line that we may use for this purpose?


      True North Imaging has conveniently-located clinics across the GTA and Kitchener-Waterloo region, with the corporate head office in Thornhill.

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      At TNI we are committed to providing our staff with a warm and collegial work environment.


      We have the most up-to-date equipment for performing sophisticated diagnostic services set in a comfortable and convenient environment.

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      At TNI, we're always adding new services and locations. Find out about the latest news, hours of operation and events.

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