{"id":1599,"date":"2025-10-08T22:14:20","date_gmt":"2025-10-08T22:14:20","guid":{"rendered":"https:\/\/beta.truenorthimaging.com\/?page_id=1599"},"modified":"2026-01-08T20:59:13","modified_gmt":"2026-01-08T20:59:13","slug":"complaint-process","status":"publish","type":"page","link":"https:\/\/beta.truenorthimaging.com\/?page_id=1599","title":{"rendered":"Complaint Process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1599\" class=\"elementor elementor-1599\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a071c9b e-con-full e-flex e-con e-parent\" data-id=\"a071c9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38ccf78 e-flex e-con-boxed e-con e-child\" data-id=\"38ccf78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f1f36cd e-con-full e-flex e-con e-child\" data-id=\"f1f36cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-084ea98 elementor-nav-menu__align-justify elementor-nav-menu--stretch hero-menu elementor-hidden-tablet elementor-hidden-mobile elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"084ea98\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;full_width&quot;:&quot;stretch&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\\&quot; viewBox=\\&quot;0 0 448 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;layout&quot;:&quot;horizontal&quot;,&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-084ea98\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-243\"><a href=\"\/services\/\" class=\"elementor-item\">Imaging services<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2376\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=300\" class=\"elementor-sub-item\">Services Overview<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2062\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=285\" class=\"elementor-sub-item\">Ultrasound<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2063\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=342\" class=\"elementor-sub-item\">X-Ray<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2064\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=344\" class=\"elementor-sub-item\">Mammography &#038; Ontario Breast Screening Program<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2065\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=346\" class=\"elementor-sub-item\">Bone Mineral Density<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2066\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=348\" class=\"elementor-sub-item\">Sonohysterography<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2067\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=350\" class=\"elementor-sub-item\">Fertility<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2068\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=358\" class=\"elementor-item\">About<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2070\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=358\" class=\"elementor-sub-item\">Overview<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2069\"><a href=\"\/about-us\/#directors\" class=\"elementor-sub-item elementor-item-anchor\">Senior Management<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-244\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\">Physicians<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2084\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=352\" class=\"elementor-sub-item\">TNI&#8217;s Doctor Portal<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2085\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=354\" class=\"elementor-sub-item\">Portal Registration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2086\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=376\" class=\"elementor-sub-item\">Requisition Forms<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2087\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=368\" class=\"elementor-sub-item\">Physician Survey<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2071\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=374\" class=\"elementor-item\">Patients<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2088\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=374\" class=\"elementor-sub-item\">Overview<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2405\"><a href=\"\/patients\/#Uninsured-services\" class=\"elementor-sub-item elementor-item-anchor\">Uninsured Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2090\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=370\" class=\"elementor-sub-item\">Patient Survey<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2091\"><a href=\"https:\/\/www.pocket.health\/en-US\/TNI\/intro\" class=\"elementor-sub-item\">Online Record Access<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2089\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=1599\" class=\"elementor-sub-item\">Complaint Process<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2094\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=364\" class=\"elementor-item\">News<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2093\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=362\" class=\"elementor-item\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 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9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2376\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=300\" class=\"elementor-sub-item\" tabindex=\"-1\">Services Overview<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2062\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=285\" class=\"elementor-sub-item\" tabindex=\"-1\">Ultrasound<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2063\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=342\" class=\"elementor-sub-item\" tabindex=\"-1\">X-Ray<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2064\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=344\" class=\"elementor-sub-item\" tabindex=\"-1\">Mammography &#038; Ontario Breast Screening Program<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2065\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=346\" class=\"elementor-sub-item\" tabindex=\"-1\">Bone Mineral Density<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2066\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=348\" class=\"elementor-sub-item\" tabindex=\"-1\">Sonohysterography<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2067\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=350\" class=\"elementor-sub-item\" tabindex=\"-1\">Fertility<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2068\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=358\" class=\"elementor-item\" tabindex=\"-1\">About<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2070\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=358\" class=\"elementor-sub-item\" tabindex=\"-1\">Overview<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2069\"><a href=\"\/about-us\/#directors\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Senior Management<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-244\"><a href=\"#\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\">Physicians<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2084\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=352\" class=\"elementor-sub-item\" tabindex=\"-1\">TNI&#8217;s Doctor Portal<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2085\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=354\" class=\"elementor-sub-item\" tabindex=\"-1\">Portal Registration<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2086\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=376\" class=\"elementor-sub-item\" tabindex=\"-1\">Requisition Forms<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2087\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=368\" class=\"elementor-sub-item\" tabindex=\"-1\">Physician Survey<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2071\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=374\" class=\"elementor-item\" tabindex=\"-1\">Patients<span class=\"sub-arrow\"><svg aria-hidden=\"true\" class=\"fa-svg-chevron-down e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2088\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=374\" class=\"elementor-sub-item\" tabindex=\"-1\">Overview<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2405\"><a href=\"\/patients\/#Uninsured-services\" class=\"elementor-sub-item elementor-item-anchor\" tabindex=\"-1\">Uninsured Services<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2090\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=370\" class=\"elementor-sub-item\" tabindex=\"-1\">Patient Survey<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2091\"><a href=\"https:\/\/www.pocket.health\/en-US\/TNI\/intro\" class=\"elementor-sub-item\" tabindex=\"-1\">Online Record Access<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2089\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=1599\" class=\"elementor-sub-item\" tabindex=\"-1\">Complaint Process<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2094\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=364\" class=\"elementor-item\" tabindex=\"-1\">News<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2093\"><a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=362\" class=\"elementor-item\" tabindex=\"-1\">Contact<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5166c75 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5166c75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/beta.truenorthimaging.com\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/beta.truenorthimaging.com\/?page_id=374\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Patients<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Complaint Process<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-328ee6d e-con-full e-flex e-con e-child\" data-id=\"328ee6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d701c96 elementor-widget elementor-widget-heading\" data-id=\"d701c96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaint Process<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e922e36 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"e922e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At True North Imaging we are committed to ensure that all patient complaints are dealt with thoroughly and promptly.<\/p><p>\u00a0<\/p><p>If you have a complaint concerning the care you received or in regards to the operation of our clinic please feel free to contact our Management Team by email at\u00a0info@truenorthimaging.com, or feel free to give your details to one of our staff members who will pass on your information to the Management Team.<\/p><p>\u00a0<\/p><p>All written or verbal complaints will be investigated and a response will be provided back to you within 10 business days. (If the complaint alleges harm or risk of harm it will be dealt with immediately)<\/p><p>\u00a0<\/p><p>If for some reason you are not happy with the resolution of the complaint, or if you feel we have not dealt with the complaint in a timely fashion, it is your right to bring your complaint to the Patient Ombudsman under the Excellent Care for All Act, 2010.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee975ae elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ee975ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPatient Ombudsman<br>\nMail: Box 130, 77 Wellesley Street West<br>\nToronto, ON M7A 1N3<br>\nPhone: 416-597-0339<br>\nToll Free: 1-888-321-0339<br>\nTTY: 416-597-5371<br>\nFAX: 416-597-5372<br>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-595d725 e-con-full e-flex e-con e-parent\" data-id=\"595d725\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a04f491 elementor-widget elementor-widget-template\" data-id=\"a04f491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"1130\" class=\"elementor elementor-1130\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b036b8b e-flex e-con-boxed e-con e-parent\" data-id=\"4b036b8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<a class=\"elementor-element elementor-element-6c52217f e-con-full hover-container e-flex e-con e-child\" data-id=\"6c52217f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/beta.truenorthimaging.com\/?page_id=370\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebe3032 inner-arrow  elementor-widget elementor-widget-image\" data-id=\"2ebe3032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/beta.truenorthimaging.com\/wp-content\/uploads\/2025\/09\/Frame-3-2.svg\" class=\"attachment-large size-large wp-image-127\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17b5404b e-con-full e-flex e-con e-child\" data-id=\"17b5404b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e7ff9e elementor-widget elementor-widget-heading\" data-id=\"20e7ff9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Surveys<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68d6c4fb elementor-widget elementor-widget-text-editor\" data-id=\"68d6c4fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please take a few moments to fill out this survey, so we can fully meet your needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-22f0e124 e-con-full hover-container e-flex e-con e-child\" data-id=\"22f0e124\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/beta.truenorthimaging.com\/?page_id=360\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a162815 inner-arrow  elementor-widget elementor-widget-image\" data-id=\"1a162815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/beta.truenorthimaging.com\/wp-content\/uploads\/2025\/09\/Frame-3-2.svg\" class=\"attachment-large size-large wp-image-127\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aa02d37 e-con-full e-flex e-con e-child\" data-id=\"7aa02d37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34e5ea1b elementor-widget elementor-widget-heading\" data-id=\"34e5ea1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Careers<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e987282 elementor-widget elementor-widget-text-editor\" data-id=\"e987282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At TNI we are committed to providing our staff with a warm and collegial work environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<a class=\"elementor-element elementor-element-2b1a7be8 e-con-full hover-container e-flex e-con e-child\" data-id=\"2b1a7be8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" href=\"https:\/\/beta.truenorthimaging.com\/?page_id=372\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb2562 inner-arrow  elementor-widget elementor-widget-image\" data-id=\"7eb2562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/beta.truenorthimaging.com\/wp-content\/uploads\/2025\/09\/Frame-3-2.svg\" class=\"attachment-large size-large wp-image-127\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e3d2f4d e-con-full e-flex e-con e-child\" data-id=\"6e3d2f4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4760ff2b elementor-widget elementor-widget-heading\" data-id=\"4760ff2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Research<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67fee1db elementor-widget elementor-widget-text-editor\" data-id=\"67fee1db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our radiologists and technical staff at TNI have long been involved in leading edge research, primarily in the fields of OB\/GYN and fertility imaging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home Patients Complaint Process Complaint Process At True North Imaging we are committed to ensure that all patient complaints are dealt with thoroughly and promptly. \u00a0 If you have a complaint concerning the care you received or in regards to the operation of our clinic please feel free to contact our Management Team by email [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":374,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-1599","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=\/wp\/v2\/pages\/1599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1599"}],"version-history":[{"count":34,"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=\/wp\/v2\/pages\/1599\/revisions"}],"predecessor-version":[{"id":2170,"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=\/wp\/v2\/pages\/1599\/revisions\/2170"}],"up":[{"embeddable":true,"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=\/wp\/v2\/pages\/374"}],"wp:attachment":[{"href":"https:\/\/beta.truenorthimaging.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}